Unable to connect wifi to sky. Keeps showing no broadband

[AliG5]

I do not have sky talk hiw fo I connect to box. Phone point is some distance away from TV location 

[_Claire]

Hi @AliG5 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141