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Discussion topic: Unable to connect to the internet

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This message was authored by: Eurflo99

Unable to connect to the internet

Sky help say everything is work correctly.However I am unable to connect to the internet. If it not working tomorrow I will be cancelling the direct debit until it is.
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This message was authored by: Andy1371

Re: Unable to connect to the internet I can’t connect to internet either

I'm in Kent can't connect to internet either working from home tomorrow what a joke  everything else working

This message was authored by: Lolcory

Re: Unable to connect to the internet

Same for me there is clearly something going on with sky it's been down for the better part of the day and I'm supposed to be working from home tomorrow it's a nightmare 

This message was authored by: tywebb

Re: Unable to connect to the internet

I have exactly the same issue (I'm near Gravesend in Kent) Broadband lost connection at 3.54am this morning according to an alert that appeared on my phone and it's not come back since. 

All Amazon Alexa's are still responding, called SKY 150 after rebooting everything myself, they got me to reset the router, said they did some tests and then said I need an engineer appointment, the earliest of which is next Tuesday ! It seems that my paying for Sky Broadband Boost for the last four years actually makes no difference to the speed of call-out so guess I can safely cancel that once this is resolved. 

The fact it went down overnight as they're doing their line tests and it's a seemingly widespread issue smells like a bodged update to me

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