This discussion topic has been answered Discussion topic: Unable to connect to new Sky Hub
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Message posted on 06 Feb 2025 01:12 PM
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When I try to add the password for the new hub I receive a message ... unable to connect to SKYNIBIU.... There are 3 green lights lit on the front if the new hub.
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Message posted on 06 Feb 2025 01:14 PM
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Are you entering the password correctly as it is on the card that came it and not entering a letter 0 instead if a zero 0 ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 06 Feb 2025 01:14 PM
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Are you entering the password correctly as it is on the card that came it and not entering a letter 0 instead if a zero 0 ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 06 Feb 2025 02:07 PM
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Re: Unable to connect to new Sky Hub
Thank you for your reply. There are no zeros or letter O's in the password.
Message posted on 06 Feb 2025 02:11 PM
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Re: Unable to connect to new Sky Hub
Also the error message is saying Unable to connect to Hub ........ etc. It is not saying incorrect password.
Message posted on 08 Feb 2025 07:36 AM
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Re: Unable to connect to new Sky Hub
I was typing the password incorrectly. I mistook the letter f for number 1. I only found the error when I checked the password on the hub with a magnifying glass. I am sure Sky could give more user friendly passwords on their hubs. Thank you for the tip about checking the password.
Message posted on 08 Feb 2025 09:27 AM
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Re: Unable to connect to new Sky Hub
@SJ071 wrote:
I am sure Sky could give more user friendly passwords on their hubs.
Unfortunately 'user friendly' can mean a drop in security if it reduces the complexity of the WiFi key.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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