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Discussion topic: Unable to connect to new Sky Hub

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SJ071
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Unable to connect to new Sky Hub

‎06 Feb 2025 01:12 PM

When I try to add the password for the new hub I receive a message ... unable to connect to SKYNIBIU....     There are 3 green lights lit on the front if the new hub. 

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caesarome
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Re: Unable to connect to new Sky Hub

‎06 Feb 2025 01:14 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you entering the password correctly as it is on the card that came it and not entering a letter 0 instead if a zero 0 ?

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caesarome
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Superuser
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Re: Unable to connect to new Sky Hub

‎06 Feb 2025 01:14 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you entering the password correctly as it is on the card that came it and not entering a letter 0 instead if a zero 0 ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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SJ071
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Re: Unable to connect to new Sky Hub

‎06 Feb 2025 02:07 PM

Thank you for your reply. There are no zeros or letter O's in the password. 

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SJ071
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Re: Unable to connect to new Sky Hub

‎06 Feb 2025 02:11 PM

Also the error message is saying Unable to connect to Hub ........ etc. It is not saying incorrect password. 

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SJ071
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Re: Unable to connect to new Sky Hub

‎08 Feb 2025 07:36 AM

I was typing the password incorrectly. I mistook the letter f for number 1. I only found the error when I checked the password on the hub with a magnifying glass. I am sure Sky could give more user friendly  passwords on their hubs. Thank you for the tip about checking the password. 

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TimmyBGood
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Re: Unable to connect to new Sky Hub

‎08 Feb 2025 09:27 AM

Posted by a Superuser, not a Sky employee. Find out more
@SJ071 wrote:

 

I am sure Sky could give more user friendly  passwords on their hubs. 

 

Unfortunately 'user friendly' can mean a drop in security if it reduces the complexity of the WiFi key.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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