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Discussion topic: Unable to connect to anything

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This message was authored by Aunti+pitti This message was authored by: Aunti+pitti

Unable to connect to anything

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Hi we switched to sky from BT yesterday and its been a disaster. Replied to open reach text that the ONT was working and they would be in touch near activation date (yesterday). Plugged everything in as required and all lights on the hub but voice one was amber. Laptop/main computer, sky q and multiroom will not connect. I have a sky booster which has all the green lights on, alexa (2 devices have failed to connect) . I pads and phones also will not connect. I have done a test on my phone via sky and its says broadband good but check wifi. Have attached the photo from computer

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Aunti+pitti
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This message was authored by Aunti+pitti This message was authored by: Aunti+pitti

Re: Unable to connect to anything

IMG_9583.jpeg

 here is the second picture from my main computer.. weve spoken to sky who said to wait to midnight. Nothing has changed and still the same this morning. Sky will be calling tonight to check. We also have bt mini connectors and wonder if its something to do with those so i removed them and tried again. Im not technically minded so am struggling. We need the internet for our work 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unable to connect to anything

Posted by a Superuser, not a Sky employee. Find out more

@Aunti+pitti 

 

It would be useful to have pictures of the lights on the ONT and the Sky Hub.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Aunti+pitti
Topic Author
This message was authored by Aunti+pitti This message was authored by: Aunti+pitti

Re: Unable to connect to anything

@TimmyBGood  can't upload anymore pictures it seems ... ont has (left to right) power light green  LOS no light PON and LAN both green lights 

sky hub power light green, internet light green, WiFi green. Voice amber 

Aunti+pitti
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This message was authored by Aunti+pitti This message was authored by: Aunti+pitti

Re: Unable to connect to anything

IMG_9594.jpeg

Aunti+pitti
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This message was authored by Aunti+pitti This message was authored by: Aunti+pitti

Re: Unable to connect to anything

IMG_9595.jpeg

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