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Discussion topic: Unable to connect printer HP say I need sky to sort the issue

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This message was authored by: Thursday14

Unable to connect printer HP say I need sky to sort the issue

I have connected this printer to numerous internet hubs but since I changed to my SKY internet I cannot get this HP printer to connect. Can anyone advise please

 

I have used the HP smart app

 

Reset almost everything

 

Cables vs no cables

 

etc

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This message was authored by: Chrisee

Re: Unable to connect printer HP say I need sky to sort the issue

Posted by a Superuser, not a Sky employee. Find out more

@Thursday14 if you havecthe newxwhite Sky hub try reducing the wifi security level in the My Sky app to WPA2 from the default WPA3-T which some devices cannot use. Other than that its the usual fiddle but therecare no other settings on the hub which can help. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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