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Discussion topic: Unable to connect my printer to sky hub max

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This message was authored by JonBoy1507 This message was authored by: JonBoy1507

Unable to connect my printer to sky hub max

Hello, I have been with Sky broadband a week now and all seems good apart from some blind spots in my home which I hope to get some pods to increase signal coverage.  However, my question is I am struggling to connect my printer to my sky hub max router.  I am unable to split wifi bands on this router as the settings do not allow, I have attempted using the password and wps, I have attemtped a factory reset on my printer.  I am unable to use a wired connection because none of the laptops in my household have ethernet connections.  All of these steps are not working.  I am reliant on a printer for work and education so I need to get it connected.  Does anyone have any ideas?

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Unable to connect my printer to sky hub max

Posted by a Superuser, not a Sky employee. Find out more

Hi @JonBoy1507 

Unfortunately you have discovered one of the many current flaws with Sky Max. Currently Sky are working on the feature.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unable to connect my printer to sky hub max

Posted by a Superuser, not a Sky employee. Find out more

@JonBoy1507 

 

If the printer has an ethernet connection then cabling it to an ethernet port on the Max Hub may be an option for printing from wireless devices.

 

Alternatively you may need to downgrade from WiFi Max to Broadband Boost and so swap the Max Hub for a Sky Broadband Hub.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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