Unable to connect devices to wifi

[Beth1983]

Both my iphone and an android tablet have disconnected from wifi and will not register again.

My husband's android phone is able to disconnect and reconnect.

Could you confirm whether there is an external issue please?

we have reset devices and also the sky router box and still not connecting.

[Tom-W19]

Hi @Beth1983 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147