Hi all,
Has anyone experienced or have a solution to this.
Was with TalkTalk on a copper broadband connection, went out of contract, decided to move/upgrade to Sky Fibre.
Sky send notification to TT to say line being 'switched' with a pending cease date.
Sky installed a new fibre line into the house and all setup and working. Obviously they are not 'taking over' the old copper line. No notification has been sent to TT to say Sky are now providing. TT still charging me every month.
Have spoken to both parties multiple times and both say the other needs to cancel the line switch. Neither can or will actually do it - Sky says everything gone through, TT say account can't be closed down as line switch request still active/pending and they can't override it.
Sky's final possibility is to cancel all my services with them and see if works. I have doubts. Does anyone know how the line switch requests actually work, and who I can contact to get it sorted. In my mind, someone at either end must be able to untick a box i.e Sky no longer want the line (as if I had pulled out of the switch) or TT non longer need to transfer it.
Can't be the first person to upgrade to fibre and ditch the copper line.
