Unable to change admin password

[Mcdryburn]

I have just had sky broadband installed.  I logged into router ok (192.168.0.1) using Admin and the password and tried to change the default from Admin (as the router will be used by tenants).

When I clicked apply I got a message saying safari was not connected to the network (it was connected to the router before I clicked apply).  The change therefore did not occur.

am I doing something wrong?  Do I need to be on a wired connection to change this?  I'm using an iPhone and safari.

thanks

[mae-3]

@Mcdryburn 

There are known issues with Sky routers and Safari browser with changing settings and it would be a good idea to use an alternative browser, eg: Chrome which is available for the iPhone. It would also be wise to use a wired ethernet connection for changing settings but it should work okay with an alternative browser on the iPhone instead of a computer/laptop.

[Mcdryburn]

Thanks for your reply.  I tried the change on chrome and get the same issue when clicking to apply the new password.  I'll give it a go on a wired connection but what a pain that is!

 

[TomThumb5ive]

@Mcdryburn  in certain circumstances iOS devices  & sky routers don't play nice with each other these days, you should have no problems applying any changes when using an Android or windows device  👌

Tom..... 

[bobbyncl]

@Mcdryburn 

I faced the "exact" same issue today - the password change did not occur as Safari lost connection to the router. However when I restarted the router it lost internet connection, did that happen to you as well? Thanks and apologies as I'm not offering a solution here

[8Chris]

Thanks for the info. I was using my iPad to change the Wi-Fi name & password. Safari kept losing connection and the changes could not be made. Switched to my Windows based laptop and it worked.

[mae-3]

Don't assume that a small creature isn't sentient!

[8Chris]

It does like iOS/Apple apparently. Use a laptop if possible.

[mae-3]

if (big)

   send somewhere

else if(storeage limit)

    remix edit

else

     expand senses save sense.

else

      save

[Chrisee]

General point if you try to change the wifi password on any router on a device using wifi to connect you will lose the connection when you apply the change - if you think about it you will see why. Reconnect your device by applying the new details in the device's network settings.

Using a wired device makes the whole process simpler but the issue with ios devices still remains where logging in is a pain.