Unable to Track Sky Broadband Order

[Jin10]

Hi everyone,

I placed a Sky broadband order through Student Beans and received a confirmation email from Sky. However, when I logged into my Sky account to track the order, I couldn’t find any order information there.

Has anyone experienced something similar? Any advice would be appreciated—thanks in advance!

[JimM1]

@Jin10 was there anything in your My Messages section?

[Jin10]

I checked the My Messages section, but it shows the message: “This page is restricted. Sorry, you cannot view this page.” Since receiving the confirmation email from Sky, I haven’t received any messages there.

I’m trying to confirm the setup date, but there are no order details available in my account.
Thanks for replying to this post!

[JimM1 · Accepted solution]

@Jin10 If you cannot get to it then your account is not linked! See link below.

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Jin10]

Thanks for the info! That might be the issue.

Could you please let me know how to link my Sky account properly so I can access the order details and messages?

Much appreciated!

[JimM1]

@Jin10 Also have a look at your e-mail, and if you have only just started all this then it is not an instant to see everything!

[Jin10]

Thanks for the advice!

[caesarome]

If you only placed the order today @Jin10 then you need to give it to tomorrow to see if you can then track it as it does take 24 hours for Sky's system to update.

[Jin10]

Thanks so much! I followed the instructions from the link you shared, and it worked—my account is now linked properly.

I can see the order details now. Really appreciate your help!

[Jin10]

I actually placed the order on 4 July. The reason I couldn’t see any order details was that my account wasn’t linked properly.

I followed the steps from the link shared earlier, and now everything is showing correctly. Appreciate your help and support!