Ultrafast with booster offers weak service

[Jimbo1420]

I have done a test on my Ultrafast broadband connection. The response time is 7ms, the download speed 45Mbps and the upload speed 26Mbps.  Doesn't seem very ultra.... I am paying for boost, can I raise an issue regarding failure of service.

[TimmyBGood]

@Jimbo1420 

Have you actually claimed separate booster hardware under the appropriate 'WiFi guarantee'?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.