Ultrafast plus no longer available?

[hrai]

My contract ends in June and was looking at the Ultrafast plus at £42 p/m as an option.

However when I did a check on Sky's checker (just to see if prices had changed) it is no longer an option for me having been replaced with the new Gigafast at £52 p/m.

Is Ultrafast plus no longer available to new users? Or can you still get it if you ring up. (I'm not interested at all in paying £50+ a month.)

[cookiemonsteruk]

@hrai 

Always better as an existing customer to call sky directly on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

As far as i am aware ultrafast 1 and plus are still available 

[GD1]

@hrai  Your discounts end, not your contract, if you do nothing you revert to the listed prices, if you wish to call to discuss a new deal then you can still do so.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[cookiemonsteruk]

@hrai 

As far as i know gigafast is £55 pm and i don't think even out off contract superfast is as much as that

Maybe @Mark-Br can advise

[TimmyBGood · Accepted solution]

@hrai 

Gigafast joins the Sky Broadband family with a range of fibre packages, including:

• Superfast 35 – average download speeds of 36 Mb/s
• Superfast – average download speeds of 59 Mb/s
• Ultrafast – average download speeds of 145 Mb/s
• Ultrafast Plus – average download speeds of 500 Mb/s

https://www.skygroup.sky/en-gb/article/sky-broadband-launches-its-fastest-package-ever-gigafast-with... 

[hrai]

Thanks for the replies everyone (especially @TimmyBGood )

I'm currently on BT's 300Mb service (which at £66 a month is definitely going!) and I am going to ring Sky to see what they can offer at either 150 or 500Mb. I was just concerned my options had become limited.

TalkTalk with their gift cards have an effective price per month of £27 for 150, £36 for 300 or £36 for 500 (but no landline) so they are the targets I'll be trying to get from Sky or BT. If not I'll go with TalkTalk.

Again - thanks all.

[simon194]

I was just having a look at what is available to me and I noticed that Ultrafast Plus is £40 for 6 months and Gigafast is £55 for 18 months.

The funny thing is if I recontract my TV package and broadband together I get Ultrafast Plus for £57.50 a month for 18 months. Typical Sky weirdness.

[LGUser]

Why isn't Ultrafast Plus showing on Sky's website? All I see is Superfast, Ultrafast, and Gigafast. We are getting the work down right now (the workers are doing it for our property as I type) for Openreach to come and install the fibre. I was planning to get Ultrafast Plus. Why would Sky drop Ultrafast Plus if it's not available and if it is available, why would they not have it on the website?

[Skull+Treaty]

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@LGUser wrote:

Why isn't Ultrafast Plus showing on Sky's website?

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I can see it as an option when I check my location.

[Simon+Stapes]

Hi,

I also came across this issue of Ultrafast Plus not being a listed option when looking for broadband services I could get.  I was confused as I was getting personalised mailshots advertising it.  I spoke to Customer Services and they confirmed it was a service I could get at my address, so it looks like you can not always rely on what you see when looking at your options.

Thanks,

Simon.