0

Discussion topic: Ubiquiti stopped working

Reply
This message was authored by: Tomwig

Ubiquiti stopped working

Hi,

 

In the early hours of this morning my Ubiquiti Dream Router stopped connecting to the internet. I have restarted it, restarted the BT Openreach ONT and still having issues. I know it's all still ok because I have plugged my Sky router back in and the line is working.

 

Does anybody know the latest settings for the Ubiquiti, do you still need the DHCP option 61 set? 

Reply

All Replies

This message was authored by: jamesn123

Re: Ubiquiti stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Tomwig 

Most lines should support native IPv6 pd authentication so no requirement for DHCP Option 61. However something may have changed on your line which now requires it. Is it configured?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Avatar for Tomwig
Level 1 icon
Topic Author
This message was authored by: Tomwig

Re: Ubiquiti stopped working

So I have ended up resetting the Ubiquiti Router now.

 

It seems to be working with these settings, however, I do not get an IPv6 address just IPv4.

 

Tomwig_1-1732716624301.png

Tomwig_0-1732716539389.png

 

This message was authored by: jamesn123

Re: Ubiquiti stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Tomwig 

As i suspected then, IPv6 has stopped working so your authentication via PD broke. 

It could be a temp Sky issue so I would keep an eye on it. 

You could also unplug all routers for 1hr to remove your IP lease from the Sky servers.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by: cookiemonsteruk

Re: Ubiquiti stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Tomwig 

 

Try changing dhcpv6 to slaac.  This should give you a backup authentication method

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by: Chrisee

Re: Ubiquiti stopped working

Posted by a Superuser, not a Sky employee. Find out more

@Tomwig there is a known issue between Ubquiti routers and Sky's servers see this thread 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Avatar for Tomwig
Level 1 icon
Topic Author
This message was authored by: Tomwig

Re: Ubiquiti stopped working

Thanks for the help all @Chrisee @cookiemonsteruk @jamesn123 

 

I will disable IPv6 it is working at the moment with it enabled, but better to be safe.

Reply