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Discussion topic: Tv won’t connect to internet whatsoever it’s done reset, restart both

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This message was authored by: Elena13

Message posted on ‎30 Oct 2024 05:17 PM

Tv won’t connect to internet whatsoever it’s done reset, restart both

I have tried everything what could be done to connect my Samsung tv to Sky WiFi 

the other devices in my house working perfectly fine with the internet besides the Samsung tv 

is there any chance to know what I can do 

before it was working just fine since I move to sky internet it's stopped working 

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This message was authored by: Chrisee

Message posted on ‎30 Oct 2024 05:32 PM

Re: Tv won’t connect to internet whatsoever it’s done reset, restart both

Posted by a Superuser, not a Sky employee. Find out more

@Elena13 if you have a white Sky hub go into the settings for the hub in the My Sky app go into the Advanced `settings choose WiFi security and change tge level from WPA3T to WPA2 which should allow your TV to connect.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Elena13

Message posted on ‎30 Oct 2024 07:16 PM

Re: Tv won’t connect to internet whatsoever it’s done reset, restart both

Thank you so much, that worked 

will I be charged for this ?
if I have done this  change? 
also I forgot to mention I have talk to someone form Sky and just advise to get in contact with the TV provider 🙄 but I couldn't the tv was fine just using another internet service 

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