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Discussion topic: Tv stopped working. Apparently the issue is with the hub. Running tests and restarding doesnt fix it

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Tea7
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This message was authored by Tea7 This message was authored by: Tea7

Tv stopped working. Apparently the issue is with the hub. Running tests and restarding doesnt fix it

‎03 May 2024 10:23 PM

No amount of unplugging and reatarting seems to do anything. No tech support to be found. The app says theres an issue with broadband but no idea bow to get it back on track. 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Tv stopped working. Apparently the issue is with the hub. Running tests and restarding doesnt fi

‎04 May 2024 05:49 AM

Posted by a Superuser, not a Sky employee. Find out more

@Tea7 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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