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Discussion topic: Tv stopped working. Apparently the issue is with the hub. Running tests and restarding doesnt fix it

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Avatar for Tea7
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This message was authored by: Tea7

Message posted on ‎03 May 2024 10:23 PM

Tv stopped working. Apparently the issue is with the hub. Running tests and restarding doesnt fix it

No amount of unplugging and reatarting seems to do anything. No tech support to be found. The app says theres an issue with broadband but no idea bow to get it back on track. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎04 May 2024 05:49 AM

Re: Tv stopped working. Apparently the issue is with the hub. Running tests and restarding doesnt fi

Posted by a Superuser, not a Sky employee. Find out more

@Tea7 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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