Tv says it can’t connect to router

[MrsMather]

Installed new box, as a returning customer. All lights in box are green but tv says it cannot find router and vouce control on remote won't work

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147