Tv says it can’t connect to broadband router

[Rhianna74]

My router has 3 green lights.

Ive unplugged everything and plugged it all back in but still no connection to broadband router. 

[Addie15]

Hi there, @Rhianna74. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Rhianna74 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks