Trying to purchase a sky broadband extender

[Chris504]

I have been trying to contact Sky all morning to purchase a wifi extender but just keep getting SMS messages on how to connect one.  Does anyone know how I can actually buy one? Or speak to a human who can sort this for me.   No problem speaking to people when I was thinking about switching to Sky

[TimmyBGood]

@Chris504 

Sky doesn't sell booster hardware.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Chris504]

Thank you that is really helpful.  Save me tearing more hair out this morning!