Discussion topic: Trying to place an order for broadband

This message was authored by: LP131 · ‎21 Jul 2025

My mum has been trying to place an order for broadband on the website for a number of days but each time when she's gets to the end of the order it says "we are experiencing technical difficulties". I called sky on her behalf & after 19 mins of speaking to the sales team I was told they are having issues checking the existing landline & to call customer services as they can't transfer me. They gave me the incorrect number & I end up going round in a loop as customer services say I need to speak to sales. Is there an advisor here that can help ?
Thanks

This message was authored by: GD1 · ‎21 Jul 2025

@LP131 There are no Sales advisors on the community you'll need to call Sky back.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎21 Jul 2025

As we are customers here we can't help I'm afraid so all we can suggest is to use the number shown under the Contact Us option at the bottom of the page she is trying to place the order from.

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Discussion topic: Trying to place an order for broadband

Trying to place an order for broadband

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