0

Discussion topic: Trying to cancel engineer visit but can only do it through phone but no one is picking up!

Reply
This message was authored by usernameUnknown This message was authored by: usernameUnknown

Trying to cancel engineer visit but can only do it through phone but no one is picking up!

My broadband went down last night, I've scheduled in an engineer to come tomorrow but the internet has started working again. I am trying to cancel the appointment but every time I call the number it says "every one is in training and can't answer the phone right now". It has been like this for hours!

 

What is the point in forcing people to use the phone to cancel an engineer appointment if no one answers the call?!!!

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Trying to cancel engineer visit but can only do it through phone but no one is picking up!

Posted by a Superuser, not a Sky employee. Find out more

@usernameUnknown 

The lines should be back open now.

 

This link explains cancelling an appointment. Be warned you may be charged £25 for a late cancellation 

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion