Discussion topic: Trying to cancel engineer visit but can only do it through phone but no one is picking up!

This message was authored by: usernameUnknown · ‎07 Feb 2024

My broadband went down last night, I've scheduled in an engineer to come tomorrow but the internet has started working again. I am trying to cancel the appointment but every time I call the number it says "every one is in training and can't answer the phone right now". It has been like this for hours!

What is the point in forcing people to use the phone to cancel an engineer appointment if no one answers the call?!!!

This message was authored by: Daniel0210 · ‎07 Feb 2024

@usernameUnknown

The lines should be back open now.

This link explains cancelling an appointment. Be warned you may be charged £25 for a late cancellation

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

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Discussion topic: Trying to cancel engineer visit but can only do it through phone but no one is picking up!

Trying to cancel engineer visit but can only do it through phone but no one is picking up!

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Re: Trying to cancel engineer visit but can only do it through phone but no one is picking up!

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