Trying to book a moving home date - keeps saying there are difficulties and can’t confirm date.

[JRU116]

Trying to book a date to get my Broadband moved to a new property. I use the on-line system right through to the final,page of the process. It's given me dates by this point, identified the new address and confirmed my broadband can be transferred. But right when I press confirm, it that states it's having difficulties and to try again another time. I've now been doing this for 3 days and no luck. So I think I'm going to have to ring. 

[Chrisee]

@JRU116 it is unfortunate that the error message is not clearer but normally where that happens there is an issue Sky need to clear with you over the phone. You will have to call in as the online chat cannot handle home moves as there are things that you need to confirm you understand.