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Discussion topic: Total loss of broadband and phone Compensation

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Avatar for Tiger1963
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This message was authored by: Tiger1963

Message posted on ‎08 Feb 2025 09:51 AM

Total loss of broadband and phone Compensation

Been with sky for 23 years. We lost broadband and phone on Tuesday 28 Jan 2025, got it back on Tuesday 4th Feb 2025. After a visit from a sky engineer, then a visit from Openreach. How do we get Compensation. Thanks.
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎08 Feb 2025 10:20 AM

Re: Total loss of broadband and phone Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Tiger1963 

It should be an automatic process as per this:

 

https://www.sky.com/help/articles/auto-compensation

 

So if no credit is added to your account you will have to contact Sky to ask them about this.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎08 Feb 2025 10:22 AM

Re: Total loss of broadband and phone Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Tiger1963 
It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day) so beginning of March.



▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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