Told my broadband canx before it’s began

[Kerrybee2]

I signed up to sky broadband on 12 July then received an email asking me to call them. After eventually getting through to a human and 20 mins was not able to find out what has happened and how to sort out. Told the phone line provider (have bt fibre ) have cancelled it. Was told would be called back yesterday but no one has been in touch. I tried to put complaint in but no way to do it. Chat not working. Did not want to call again and get no answer.

[Highlinder]

@Kerrybee2 If you would like to put in a complaint you can find out how following the link below.

https://www.sky.com/help/articles/how-to-make-a-complaint 

[Kerrybee2]

Already looked at this can only complain about 2 subjects

[Highlinder]

@Kerrybee2 You are talking about BT fibre or are you talking about Openreach who are the network provider? The options to make a complaint if you have more concerns you should just add them in.

But you need to get to the bottom of why Openreach stopped the install from going ahead.

[Kerrybee2]

I've phoned, used chat and cannot get an answer why my broadband has been cancelled before it's started. I put a review on Trust Pilot but see they have not replied to any bad review in over a year. Does anyone know how to get them to respond?