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Discussion topic: Tired of slow speeds

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Tired of slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@Manuka 

 

You are fibre to the cabinet as fibre to the exchange then copper to the house has a maximum speed of 24Mbps

 

Just don't switch the hub of for 10-14 days whist your line retrains

 

Also enter your full postal address below and post the table after removing your address from the image.  I am intrigued about the 200Mbps option

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Manuka
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This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

Hi

Yes, that's what he said, 200mbs.  

 

If copper wire to the house can only be 24mbs, why is there a minimum guarenteed of 50mbs??

 

I'll look at the link now.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Tired of slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@Manuka 

 

You are not on sky essentials adsl you are on superfast fibre to the cabinet which has a maximum speed of 80Mbps

 

Could you post a new set of hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Tired of slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@Manuka wrote:

 

He did say that we are only fibre to the exchange but he showed me there is fibre in the road now so we could get speeds of around 200mbs if we had fibre to the house.  

 


No: you're on FTTC (Fibre To The Cabinet).  'fibre to the house' (FTTH / FTTP) can carry up to gigabit (900/100Mbs).

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Manuka
Topic Author
This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

Sorry yes, to cabinet

Manuka
Topic Author
This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

It's not letting me in to the hub admin.  Tries "admin" and "sky" and tried hub password?

Manuka
Topic Author
This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

@cookiemonsteruk  Finally got into hub, here's the statistics

image_50384385.JPG

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Tired of slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@Manuka 

 

You are getting 60Mbps with a wee bit of room for improvement. How are you testing when you run a speed test? wifi or ethernet and make sure that nothing else is downloading in the background

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Manuka
Topic Author
This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

Over wifi.  Nothing downloading although my partner is working from home on internet.

Manuka
Topic Author
This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

@cookiemonsteruk Here's the result from the BT line check.  I only really understand the first two rows.

image_50367489.JPG

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Tired of slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@Manuka 

 

According to openreach max speed is 60Mbps with a guarantee of 30-35Mbps. So assuming you entered the correct address info the line seems to have been downgraded. Also there is no option for any faster speeds certainly not 200Mbps

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Tired of slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@Manuka wrote:

Over wifi.  Nothing downloading although my partner is working from home on internet.


@Manuka  you would need to run a speed over an ethernet device using fast.com or similar with absolutely nothing running . 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Manuka
Topic Author
This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

Ok, I'll dig out an ethernet cable and try that

Manuka
Topic Author
This message was authored by Manuka This message was authored by: Manuka

Re: Tired of slow speeds

Thanks.

If that's the case, why do Sky guarantee a minimu of 50Mbs?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Tired of slow speeds

Posted by a Superuser, not a Sky employee. Find out more

@Manuka wrote:

 

If that's the case, why do Sky guarantee a minimu of 50Mbs?


ISPs typicall base their 'guaranteed minimum' on the 'handback' figures provided by Openreach/BT Wholesale with a bit of a margin.  These aren't necessarily accurate in practice, in which case the ISP typically reduces the minimum figure and offers the customer a chance to leave without penalty.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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