Ticketmaster are staying my IP address is blocked and that I need to contact my internet provider

[Karen252]

Ticketmaster are saying that my IP address is blocked and that I need to contact my internet provider 

[cookiemonsteruk]

@Karen252 

Where are you ?

What ticketmaster site are you accessing?

[Karen252]

 

 

it says it weather I am on WiFi at home or on 4/5g 

I have attached the error message and the advice from Ticketmaster 

[cookiemonsteruk]

@Karen252 

Which hub do you have black or white.

If its geoblocking accessing web site of another country or whether blocked due to a blacklisted ip address you should be able to get a new ip address by :-

Enter 192.168.0.1 into the address bar of a browser and click on maintenance

Enter username         admin

Password                      sky or wifi password

At the bottom of maintenance click on connection status and disconnect

After 1/2 hour click reconnect

This should give you a new ip address

[Karen252]

it's black 

should I do this when I am at home in WiFi?

it's the uk Ticketmaster site so I don't understand what is wrong 

[cookiemonsteruk]

@Karen252 

Just to add that that shouldn't happen on mobile data so yes best do it using home wifi 

Sorry i missed the bit about using mobile data and that it also happens on home wifi as well. So to reiterate change you ip address per my previous post and use your home wifi

[Karen252]

Thank you. I'm home tomorrow so will try and get back to you. Thank you for taking your time to answer