There is no internet connection on tv, x box, laptop etc. phones are working with social media but n

[Jennifer731]

There is no internet connection in the house. Box has been reset & switched on & off. The green lights are all displaying ok but no connection 

[Tom-W19]

Hi @Jennifer731 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Jennifer731 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.