There is no connection but it is saying there is on box and online?

[Ethytidgey]

Hello we are currently experiencing wifi issues but when checking on the box it shows up fine and through the online system but our phones and game consoles even when connected through Ethernet are still not functioning at all.

[Lisa-P1987]

Hi there @Ethytidgey , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Ethytidgey . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks