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Discussion topic: There is no WiFi or internet even though the light is switched on. I have unplugged and rebooted.

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This message was authored by: VictorT

Message posted on ‎07 May 2024 08:35 PM

There is no WiFi or internet even though the light is switched on. I have unplugged and rebooted.

There is no WiFi and no internet therefore I am unable to watch TV. The white light is on but there is no connection. I have tried rebooting and resetting the box and even switched it off. Please help

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This message was authored by: caesarome

Message posted on ‎07 May 2024 10:17 PM

Re: There is no WiFi or internet even though the light is switched on. I have unplugged and rebooted

Posted by a Superuser, not a Sky employee. Find out more

@VictorT 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

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