The wifi checker says good, experience is opposite. Keeps dropping service.

[BellaMagic]

So I've used the online WiFi checker that says all is sunshine with no problems which is a complete lie. The service keeps dropping and interrupting all services such as mid battle games which is very frustrating. Sky calls me. Wants to access my personal phone to mess around with the router. It's your device, you fix it. You are not using and accessing my personal phone to do your job!! Sky is in breach of contract for not delivering the service we pay for so I want out!! 

[Greenfingers001]

Hi there @BellaMagic , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.