0

Discussion topic: The sky max isn’t showing in my sky app

Reply
This message was authored by Darceyf This message was authored by: Darceyf

The sky max isn’t showing in my sky app

Wifi Max isn't showing in my sky so I can't change any setrimgs or create profiles. Can someone fix this on here so I don't need to wait until tomorrow? Have devices that need disconnected before there are arguments lol I have done everything which is requested online and it's been over 24 hours since set up

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: The sky max isn’t showing in my sky app

Posted by a Superuser, not a Sky employee. Find out more

@Darceyf 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: The sky max isn’t showing in my sky app

Posted by a Sky employee

Hi there @Darceyf , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Darceyf
Topic Author
This message was authored by Darceyf This message was authored by: Darceyf

Re: The sky max isn’t showing in my sky app

Thank you it is so frustrating, been on the phone trying to sort it still not fixed even with speaking with 3 different departments lol

This message was authored by Addie15 This message was authored by: Addie15

Re: The sky max isn’t showing in my sky app

Posted by a Sky employee

Update-We are closing this invite now after no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion