08 Oct 2024 09:40 PM
Wifi Max isn't showing in my sky so I can't change any setrimgs or create profiles. Can someone fix this on here so I don't need to wait until tomorrow? Have devices that need disconnected before there are arguments lol I have done everything which is requested online and it's been over 24 hours since set up
08 Oct 2024 10:11 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
09 Oct 2024 08:21 AM
Posted by a Sky employeeHi there @Darceyf , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
09 Oct 2024 10:24 AM
Thank you it is so frustrating, been on the phone trying to sort it still not fixed even with speaking with 3 different departments lol
11 Oct 2024 08:37 AM
Posted by a Sky employeeUpdate-We are closing this invite now after no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
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