The sky max isn’t showing in my sky app

[Darceyf]

Wifi Max isn't showing in my sky so I can't change any setrimgs or create profiles. Can someone fix this on here so I don't need to wait until tomorrow? Have devices that need disconnected before there are arguments lol I have done everything which is requested online and it's been over 24 hours since set up

[caesarome]

@Darceyf 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Mr+Flibbles+86]

Hi there @Darceyf , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Darceyf]

Thank you it is so frustrating, been on the phone trying to sort it still not fixed even with speaking with 3 different departments lol

[Addie15]

Update-We are closing this invite now after no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.