The lights are on but no connectivity

[Mz2]

The WiFi cut out late last night.

The router is displaying green lights but I am unable to connect. We disconnected the the router from the mains and re connected  it but still no luck. I also tried connecting a phone but I'm unable to find the router. I checked the service status on the sky app and everything seems fine. 

[caesarome]

@Mz2 

As you have just the service status then try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Mz2]

Hi thanks,

I ran the test and everything seems 'green' however no luck with rectifying the issue unfortunately.