The internet is not working, on the router the power light is green. The internet light is not on.

[Flutey]

The internet is not working, on the router the power light is green. The internet light is not on. The WiFi light is green and the voice light is amber

[Highlinder]

@Flutey Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.