The engineer did not come to connect the internet.
On October 6, an engineer's visit was booked from 8 am to 1 pm. He arrived late at 1:45 pm, then went outside, said he would be back in 10 minutes, and never returned.
If that was your activation date did you receive a text from Sky saying it was now active?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Re: The engineer did not come to connect the internet.
I thought he was not available and I needed to call them to book another appointment with the engineer, but I can't wait that long and we've been waiting for 2 weeks now, I don't understand why he didn't connect and didn't come and didn't say anything
You will need to contact Sky. Openreach / City Fibre should have updated Sky overnight the 6th going into the 7th of any issues.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Get someone to speak to the agent on your behalf after you've got past the security question to confirm you're the account holder.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
How did you get around the language barrier to converse with the engineer on Monday or to book the service?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Re: The engineer did not come to connect the internet.
@KaterynaSushyk Here is the electronic guide to connecting up and making sky hub to the connection. Link is below. You may be live and a HOME install is for you to do no one else!
