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Discussion topic: The device is not working.

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This message was authored by: Tavixzx

The device is not working.

The device is not working anymore. I need a new one.

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This message was authored by: GD1

Re: The device is not working.

Posted by a Superuser, not a Sky employee. Find out more

@Tavixzx  I'm afraid you're going to need to provide more info, what device are you referring to?

 

In what way isn't it working?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tavixzx

Re: The device is not working.

The internet device.

This message was authored by: GD1

Re: The device is not working.

Posted by a Superuser, not a Sky employee. Find out more

@Tavixzx  You mean your broadband hub?   In what way isn't it working?

 

To help you we really need to know what the actual issue is "Not Working" isn't telling the community anything useful.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tavixzx

Re: The device is not working.

The device is broken.The VOICE light stays on red. And I don't have internet.

This message was authored by: GD1

Re: The device is not working.

Posted by a Superuser, not a Sky employee. Find out more

@Tavixzx  Your latest thread has been removed as you already have this one, creating duplicate threads is unhelpful.  In addition your hub is working perfectly fine, it may suggest a fault on the network.

 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Avatar for Tavixzx
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This message was authored by: Tavixzx

Re: The device is not working.

Water fell on it and it stopped working.

This message was authored by: GD1

Re: The device is not working.

Posted by a Superuser, not a Sky employee. Find out more

@Tavixzx  You could have prvoided this info to start with, in this case you'll need to call Sky they may charge you for the damage.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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