The broadband keeps dropping out and leaving me with the wheel of death

[Boredwiththis]

Fed up with Sky broadband and there non personal service - cant get anything checked out and keep getting pointed to the web site - im old school i just want to talk to someone and have these ongoing issues sorted once and for all - employ some people so your customers get the service they deserve !!!!!!!!!

[Daniel0210]

@Boredwiththis 
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.