0

Discussion topic: The broadband is unable to connect to device in the leaving room

Reply
This message was authored by Joseph37 This message was authored by: Joseph37

The broadband is unable to connect to device in the leaving room

The network connection has been ineffective in the living room, where both the television and the Sky Hub are located. This lack of functionality is due to the fact that the Sky Hub was installed in the corridor, which seems to hinder its ability to provide a strong and stable connection to the devices in the nearby living area. As a result, the phone is unable to connect properly to the network, leading to frustrating interruptions when trying to access the internet or utilize streaming services. This situation significantly diminishes the overall experience of using the TV and may affect the enjoyment of watching shows or movies, as consistent internet access is crucial for streaming content smoothly.

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: The broadband is unable to connect to device in the leaving room

Posted by a Superuser, not a Sky employee. Find out more

@Joseph37 you can possibly get a longer cable so the hub can be moved into your main living area. Nothing special required if you have a full fibre service with an ONT with lights you need an Ethernet cable with rj46 connecters. If you are still on a service using the opper phone lines and phone socket you need a DSL cable with rj11 adapters.

 

It may be possible to get the service moved but there can be costs involved best to ask Sky. The other option is to get a wifi extender but iif a sinngle wall is reducing the signal so much it sounds like you have solid walls which will always make WiFi difficult.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion