The broadband is losing connection even when the Internet is on. I have turned it off.

[Me222333]

No connection from the router to all of the devices, I have turned it off and on many times, the Internet is absolutely useless. Very disappointed

[Addie15]

Hi there, @Me222333. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147