The LoS light on my fibre is red

[Erimar]

As the title says the Loss of Signal light is on on my fibre box, I have tried everything I can do in my house and nothing has worked I just want to know of there is an issue down the pipeline or if there is some temporary outage. I finally have a day off of work and I just want to relax but I have been at this for 4 hours with unhelpful bots so please can someone help.

[Deb3000]

The LOS light means the fibre isn't lit, so it will be an external fault and not something you can fix. 

It might be worth checking the network status here: https://www.sky.com/help/servicestatus/broadband-and-talk otherwise  all you can do is phone it into customer services.

[JimM1]

@Erimar As @Deb3000 has pointed out BAD light to have on and the WORST one to see on the ONT for sure.