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Discussion topic: The Internet light on my hub is off and I have no internet.

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This message was authored by YAfelumo This message was authored by: YAfelumo

The Internet light on my hub is off and I have no internet.

Recently, my sky broadband hub randomly stopped giving me internet and the internet light has turned off. I've tried rebooting the hub, disconnecting the cables for hours and plugging them back in after. When i check the sky settings on google chrome, it shows "DSL down" and "Broadband disconnected". What can I do to fix this?Screenshot 2022-12-17 10.37.17.pngScreenshot 2022-12-17 10.36.30.png

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This message was authored by GD1 This message was authored by: GD1

Re: The Internet light on my hub is off and I have no internet.

Posted by a Superuser, not a Sky employee. Find out more

@YAfelumo  You would need to post your router stats, what you posted isn't them.   

 

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that you need to flow to the very end.

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

YAfelumo
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This message was authored by YAfelumo This message was authored by: YAfelumo

Re: The Internet light on my hub is off and I have no internet.

Screenshot 2022-12-17 11.01.58.png

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