Text from Sky saying my Broadband has been activated. Sky Account says it hasn't.

[Sselrac]

As per the title. I received my text a few days ago saying my broadband has been activated, but my sky account says otherwise.

I've my router plugged into the wall via a microfilter, both the broadband and telephone are connected. My box has the power and wifi lights lit in green, but the internet is not.

I've an engineer coming out Wednesday but would ideally like to save them the hassle as I don't believe it's an issue my end.

Looking to see if someone can check for me as I've had quite a lot of trouble speaking to someone from Sky since I first joined 2 weeks ago.

[Highlinder]

@Sselrac  When is your activation date supposed to be. It should tell you on the box your router was delivered in on the outside.

[Sselrac]

Hi, thanks for your response. 

My activation date was the 19th Feb. 

[Highlinder]

@Sselrac  Did Sky say why this did not happen on the 19th and yet today being a full week later sending you that text.

[Chrisee]

@Sselrac I w ould wait until the e ngineer has come out as there maybe an error in the connection at the cabinet or the exchange which need tracing back.. These are rare but do happen unfortunately.

[Sselrac]

Thanks for your responses both. @Highlinder @Chrisee 

99% Sure it's nothing wrong my end, potentially a faulty master socket is all I can think? However there is currently only 1 in my house, so we'll see.

I'll post an update after the engineer has been and gone, tomorrow.

[cuke]

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@Sselrac wrote:

Thanks for your responses both. @Highlinder @Chrisee 

99% Sure it's nothing wrong my end, potentially a faulty master socket is all I can think? However there is currently only 1 in my house, so we'll see.

I'll post an update after the engineer has been and gone, tomorrow.

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@Sselrac are you using a microfilter in your wall socket as they've not been required for a good few years now as the filter is builtin.

[Sselrac]

@cuke @Chrisee @Highlinder 

The update you've all been waiting for. I'm sure you struggled to get to sleep last night...

Turns out it was an error in the cabinet. Engineer spent a fair bit of time fiddling outside but all is sorted now.

[Highlinder]

@Sselrac  Glad you got to the bottom of it and your connection is working fine now.