Terrible service

[Pamela23]

Just got new faster broadband installation on Tuesday not working already anyone else this issue terrible service for the price no help on phone 

[GD1]

@Pamela23  Your post has been moved from the accessibility forum to the broadband forum where you will likely get better help

[Highlinder]

@Pamela23What new equipment if any was installed for your new services?

[Pamela23]

@Highlinder new broadband box, new wiring into home 2 new boxes fixed inside of the house.

[Highlinder]

@Pamela23So the internet just now is offline. Are you able to tell us what colour the lights are on the router.

[Pamela23]

Green 

Orange 

Green

On black router

White box on wall

flashing green

Red 

Blank 

Green 

[Highlinder]

@Pamela23So the LOS has a red light is that correct?

[Pamela23]

Yes it does 

[Highlinder]

@Pamela23  Have you tried to run the broadband test and does it complete?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If this does not work to enable you to book an engineer come back let us know.