Terrible latency and struggling pods/signal
300mbps Full Fibre Sky Max + 2 Sky Max Pods
Last month we had our full fibre line installed and chose Sky as the provider. The hub is positioned in the location that our hub has always been located, but we have used a 15m cat5e cable to connect the OTP to the hub. There are no angular bends or twists in this cable.
Before having Sky, we had BT with Complete Wi-Fi, which gave us two wifi disks for extending the connection. The speed and signal was excellent and there was never an issue although the package was 60mbps. This was on a FTTC copper line.
A pod was requested within the first week due to a lack of signal upstairs and on the sides of the house, as expected. After installing this pod, the signal was pretty good, there were still dead spots but a good wifi connection was available upstairs which was performing at the minimum guaranteed speed [200] with no latency. This was an excellent connection and gaming and streaming were absolutely fine on wifi, not even on ethernet, no problems were encountered.
After the second week, this gradually started getting worse, with the speed dropping [speed to hub down to 49, 75, 90mbps], restarts were done etc and eventually the pod packed in and ceased connecting. A replacement was sent and the same continued to happen.
An engineer was sent last week, they installed another pod, set the positions etc. We were shown the speed in the far rooms as around 230mbps using fast.com, however running speed tests on all the consoles and devices in these rooms, most of them were not getting even 20mbps. 2 days later all the pods disconnected and never reconnected. Since this time, the wifi latency has been absolutely terrible in all parts of the house, even if connected directly to the hub or by ethernet connection.
I have tried speedtest.net, cloudflare, fast.com, they all show terrible speeds. Most of them also show very bad latency up to 1000.
We had another engineer yesterday, the same was repeated and the results are still the same. The latency makes the wifi unusable and while the speed to the hub is fine, it definitely isn't to any of the devices. This has been trialled with ethernet connections to the pods as well and the outcome is the same.
I am not happy to settle with how it is right now given that we have already experienced what this setup should be like at the beginning of the contract.
Advice or escalation appreciated
Done a bufferbloat test.. the latency is just generally terrible and it just shows that I will have problems doing just about everything [which is true].
Don't know where to go from here..