Terrible customer service

[TimmyBGood]

---

@jessi2024 wrote:

My main point here is that when a customer reports an issue, the service provider should send an engineer for inspection within 2 or 3 days. If the problem can't be resolved on the spot, that's understandable, but leaving the customer waiting for a week is not ideal. Customers are paying for a service, and prolonged disruptions can be frustrating. 

---

For ISPs to have the kind of mobile staffing levels required for that across a country, customers would be paying considerably more.  It would also be hugely inefficient because ISP employees cannot touch the national network infrastructure itself: that's under monopoly control of Openreach and Open Eir respectively.

It sound like in your case Sky is insisting one of their own staff visit before they will book Open Eir though?

[jessi2024]

---

@jamesn123 wrote:

As for leisure, it may be crucial to you to get Netflix back up and running for ya, but its certainly not crucial to Openreach/EIR. 

---

Well  it sounds like to me you (the ISP) don't care much the customers who pays for your service.

[Daniel0210]

---

@jessi2024 wrote:
Well  it sounds like to me you (the ISP) don't care much the customers who pays for your service.

@jessi2024 
In case you’re not already aware, you aren’t talking to Sky Customer Services here. This is a customer based forum where we try to help other customers.