Talk Talk have restricted my Sky Boardband and phone line.

[Janey1610]

When I try to access my Sky Router I get a message saying that it has been restricted by Talk Talk. I have never been a Talk Talk customer for anything! 

I have rebooted the router, several times with no joy. I have tried conecting multiple devices with the same issue.

Sky have said to talk to Talk Talk and Talk Talk have said talk to Sky. 

Talk Talk can't/won't do anything as I don't have account. 

Does anyone have any solution for this? It is driving me mad!!

Jane

Moderator note: personally identifiable information removed

[Janey1610]

Good Morning 

I'm at the end off my tether as I have been dealing with this issue soince Friday afternoon and getting no where.

My home phone link looks like it has been blocked as unable to dial in or out. 

When I try to connect to the WIFI i'm getting an error message come up from Talk Talk saying I need to pay a bill.

I have never in my 48 years on earth been a talk talk customer. 

I've been speaking with Sky and Talk Talk all weekend and all I'm being told is that a new router will be sent out but it's not the router thats the issue.

Has anyone else had this before????