Switched to fibre and now Netflix won’t work

[Neelywestbrook]

I upgraded to full fibre which was switched on today at the engineer visit. The second I changed over my Netflix stopped working properly on TVs. It will only let us watch originals not anything country specific. Says we look like we're using a vpn or proxy which I'm not. Was literally fine until fibre took over. Weirdly it still works fine on tablets and phones even using the wifi. Tried resetting router etc getting a new ip address but nothing works. No one at sky knows an answer. Been on the phone for 4 plus hours getting no nowhere please help. 

[Chrisee]

@Neelywestbrook it is probably an issue related to your IP address being wrongly classfied by Netflix but its odd the tablets and phones work.. To force an IP address change you need to power down the hub for at least 30 minutes or if you have the black Sky hub you can use the setting in the hub's web interface. 

Oddlybthis may sort itself overnight as systems can take time to update

[Neelywestbrook]

Thanks so much for replying. We had been doing that all day to no avail. A guy at sky finally knew what to do ( probably the 30th person I'd spoken to!) he fixed it in seconds. There was a shield on my fibre which he said to Netflix appears like a vpn on my  line and said he usually only sees it on TV sign ins as it's to prevent children searching unsuitable content. Hence why the tablets and phones worked. He removed it in seconds and now everything is fine. Hopefully this helps someone else x