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Discussion topic: Switched to Fibre today. Still not working

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This message was authored by: Martin137

Message posted on ‎14 May 2024 06:51 PM

Switched to Fibre today. Still not working

Hi,

I had fibre installed this morning. The engineer checked the Wi-Fi but said the firmware was updating and the router would restart into a working condition.

Its been 6 hours and there is no broadband and no voice- even after a restart. How long should I wait ?

 

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This message was authored by: TimmyBGood

Message posted on ‎14 May 2024 08:15 PM

Re: Switched to Fibre today. Still not working

Posted by a Superuser, not a Sky employee. Find out more

@Martin137 

 

It's not unusual for the data to start flowing after midnight at the end of the installation day.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Martin137

Message posted on ‎15 May 2024 08:36 AM

Re: Switched to Fibre today. Still not working

Hi,

Just to record. It's been 20h. I have just switched off the box for 20mins this morning. Still the voice light is orange and no internet access.

 

Martin

 

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Message posted on ‎15 May 2024 12:31 PM

Re: Switched to Fibre today. Still not working

Problem fixed. After much help from Sky and Openreach and several restarts, the  problem fixed. No idea what the underlying problem was.

 

Martin

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