Switched from NOWTV to sky now getting slower internet

[RealMc]

I have switched from nowtv which I was getting 39MB download with. Now that I'm with sky I get 32MB download.  My minumum guaranteed speed was aroudn 45MB with a higher estimate. Can I get them to reset my DLM?

[GD1]

@RealMc  Pleae post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[cookiemonsteruk]

@RealMc 

When was sky broadband activated?

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And run tests on my sky app and post the info in more about your connection

[RealMc]

Router Statistics

System Up Time: 71:06:07

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1950961 4256762 0 37957 97484 10:41:53 LAN Up 45629608 25541256 0 620419 58072 71:06:07 WLAN (2.4 GHz) Up 1006964 521 0 8837 0 71:04:23 WLAN (5 GHz) Up 3304605 468 0 19832 0 71:04:23

---

Broadband Link Downstream Upstream Connection Speed 32400 kbps 13750 kbps Line Attenuation D1(13.4 dB) , D2(32.6 dB) , D3(51.3 dB) U0(1.0 dB) , U1(22.7 dB) , U2(39.1 dB) Noise Margin 7.3 dB 6.2 dB

[RealMc]

Go Live date was admittedly the 4th but I wasn't expecting connection to drop in speed.

[cookiemonsteruk]

@RealMc 

And run tests on my sky and post info in more about your connection.

You could possibly be getting twice what you are

[RealMc]

[cookiemonsteruk]

@RealMc 

There is a line fault somewhere. We can escalate to sky but the quickest way to book an engineer would be to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

[RealMc]

Thank you. I'll try them now.